We process your personal data exclusively within the framework of the provisions of the Austrian Data Protection Act and the General Data Protection Regulation (DSGVO - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC) as well as the Data Protection Act.In the following, we inform you about us and about the type, scope and purpose of the data collection and use as well as about your rights:
1. DATA PROCESSING CONTROLLER
The responsible party pursuant to Art. 4 (7) of the EU General Data Protection Regulation (DSGVO) is the
Jufenalm GmbH & Co KG
(Managing Director/Owner: Stefanie Rohrmoser)
Jufen 10
5761 Maria Alm
Tel.: +43 6584 7152
E-mail: info@jufenalm.at
2. THE FOLLOWING APPLIES TO INTERESTED PARTIES, GUESTS, POTENTIAL GUESTS, CUSTOMERS, SEMINAR CUSTOMERS, SUPPLIERS AND BUSINESS PARTNERS
We store the data that you provide to us as a user of the website and/or as a guest or seminar participant, customer, supplier or business partner, for example in the context of an enquiry or registration or for the conclusion of a contract. In addition, we process the data that you enter yourself when you make a reservation via third-party booking sites. We process the data of our guests for the following purposes:
Hotel:
Room booking Check-in and payment
Hotel stays and services used during a stay
enquiries, complaints and/or disputes.
Marketing programmes:
Participation in customer surveys (e.g. the Guest Satisfaction Survey) Subscription to newsletters through which offers and special promotions are sent by emailData transmitted by third parties:
Tour operators, (online and other) travel agencies, reservation systems, etc.
Online activities:
Visiting the websites
Online forms (online reservations, questionnaires, hotel pages on social networks, login facilities for social networks such as Facebook, etc.).
When you attend events with us, we take photos and publish them on the website and social media channels, as well as in print media for public relations purposes and to showcase our activities in order to raise our profile.
Personal data is only passed on to third parties by us if this is necessary for the purpose of contract processing or for billing purposes or if you as a user of the website and/or guest have given your prior consent. We have concluded legally compliant order processing contracts with all third parties where necessary.
The deletion of stored personal data takes place if you as a user of the website and/or customer revoke your consent to storage and if your data is no longer required to fulfil the purpose pursued with the storage or if its storage is or becomes inadmissible for other legal reasons. Data for accounting and bookkeeping purposes are subject to the legal obligation to retain data in accordance with the Federal Tax Code and are not affected by a request for deletion.
The legal basis for data processing is the initiation and fulfilment of contracts pursuant to Art. 6 para. 1 lit. b, in order to be able to process your reservations and bookings to your complete satisfaction, legal obligations pursuant to Art. 6 para. 1 lit. c DSGVO, which we must fulfil, such as legally prescribed storage and documentation obligations, legitimate interests of our company within the meaning of Art. 6 para. 1 lit. f DSGVO and legitimate interests within the meaning of Art. 6 para. 1 lit. f DSGVO pursued by a third party, Art. 6 para. 1 lit. a DS-GVO when obtaining consent within the scope of registration for e.g. the receipt of newsletters and advertising mailings.
3. COLLECTION OF PERSONAL DATA WHEN VISITING OUR WEBSITE
3.1 Contacting
When you enter your data via the booking form, we save it. When you contact us via the contact form, we also store the data you provide in order to answer your questions. In addition, we process the data that you enter yourself when you make a reservation via third-party booking sites. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.
If you have provided us with personal data as a user of our website and/or as a guest, we will use this data exclusively for the following purposes:
To respond to your enquiries, e.g. regarding availability of hotel rooms and making reservations, to book hotel rooms online, we collect and process the following personal data: Salutation (if provided by you), first name, last name, email address and telephone number (to contact you regarding the booking) Credit card details (name on card, card number, expiry date) If applicable, different billing address and UID (if provided by you) if you wish to create an online user account: Email address First name, last name, for processing contracts, for technical administration, to inform you about our services, invitations to events or to participate in competitions. Only with your separate consent will we use your data to send advertising, by e-mail, e.g. newsletters, and on a case-by-case basis for customer surveys (e.g. on customer satisfaction). Which data is collected can be seen from the respective input forms. By submitting such forms, you accept that we may contact you for the stated purpose by e-mail or other means, if specified by you. This consent can be revoked in writing at any time. The data will not be passed on to third parties.
This website does not create personal user profiles.
3.2 Informational use of the website
When using the website for information purposes only, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect at most the data that is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 para. 1 lit. f DS-GVO):
IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT) Content of the request (specific page) Access status/HTTP status code
Website from which the request originates
Browser
Operating system and its interface
Language and version of the browser software.
3.2 Newsletter
You have the possibility to subscribe to the newsletter. For this we need your e-mail address.
You can cancel your subscription to the newsletter at any time. After unsubscribing, we will no longer use your data for sending the newsletter. If we do not have any business relationship with you and we are subject to legal retention obligations, your data will be deleted after you unsubscribe from the newsletter.
4. COOKIES
Legal basis is Art. 6 para. 1 lit. f DS-GVO
In addition to the data mentioned above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive in relation to the browser you are using and which provide the party setting the cookie (in this case, us) with certain information. Cookies cannot execute programs or transfer viruses to your computer.
The cookie allows you to be recognised when you visit the website without having to re-enter data that you have already entered before.
The information contained in the cookies is used, for example, to determine whether you are logged in or what data you have already entered, or to recognise you as a user when a connection is established between our web server and your browser. With most web browsers, cookies are automatically accepted.
By using our websites, you agree to the use of these cookies, insofar as cookies are accepted according to your browser settings.
4.1 Transient cookies
Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This enables your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.
4.2 Persistent cookies
Persistent cookies are automatically deleted after a predefined period of time, which may differ depending on the cookie. You can delete the cookies at any time in the security settings of your browser.
4.3 Third-party cookies
These originate from providers other than the website operator. They can be used, for example, to collect information for advertising, custom content and web statistics.
4.4 Browser
Most browsers are set by default to accept all cookies. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of our website may be limited. You can remove cookies stored on your PC yourself at any time by deleting the temporary internet files.
5. SERVER LOGFILES
In order to optimise this website in terms of system performance, user-friendliness and the provision of useful information about our services, the website provider automatically collects and stores information in so-called server log files that your browser automatically transmits to us. This includes the internet protocol address (IP address) of the requesting computer (including mobile devices), browser and language setting, operating system, referrer URL, your internet service provider and date/time. This data is not merged with personal data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use and to pass on the data to the law enforcement authorities if there has been a hacking attack. The data will not be passed on to third parties beyond this.
6. USE OF DATA FOR GOOGLE SERVICES
Google Ireland Limited ("Google"), a company incorporated and operated under the laws of Ireland (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland has committed to comply with the Privacy Shield Agreement between the EU and the US regarding the collection, use and retention of personal data from EU member states as published by the US Department of Commerce. Google, including its wholly owned subsidiaries in the US, has declared by certification that it complies with the relevant Privacy Shield principles. You can view Google's Privacy Shield certification here. This applies to all Google services listed below.
6.1 Integration of Google Maps
On this website we use the offer of Google Maps. This allows us to show you interactive maps directly on the website and enables you to use the map function conveniently. By visiting the website, Google receives the information that you have called up the corresponding sub-page of our website. In addition, the data that is also recorded when you simply call up the website is transmitted. This occurs regardless of whether Google provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not want your data to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or designing its website to meet your needs. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.
For more information on the purpose and scope of data collection and processing by the plug-in provider, please refer to the provider's privacy policy. There you will also find further information on your rights in this regard and setting options to protect your
privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US- Framework.
6.2 Google Analytics
We use Google Analytics, a web analytics service provided by Google on the legal basis of overriding legitimate interest (analysis of website usage). This website uses the function "Activation of IP anonymisation" (i.e. Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymised collection of IP addresses (so-called IP masking)). This means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. According to Google, Google will use the information obtained to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Google may, however, transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the websites (incl. your anonymised IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link (https://tools.google.com/dlpage/gaoptout?hl=de).
You can find more information on the terms of use and data protection at https://www.google.com/analytics/terms/de.html or at https://support.google.com/analytics/answer/6004245?hl=de
. You can find out what data Google collects and what it is used for at https://www.google.com/intl/de/policies/privacy/.
6.3 Google AdSense
This website uses Google AdSense to integrate advertisements. Google AdSense uses cookies. These are files that are stored on your PC and enable Google to analyse the data relating to your use of our website. Google AdSense also uses web beacons, which are invisible graphics that enable Google to analyse clicks on this website, traffic to this website and similar information. The information obtained via cookies and web beacons, your IP address and the delivery of advertising formats are transmitted to a Google server located in the USA and stored there. Google may share this collected information with third parties if required to do so by law or if Google contracts with third parties to process the data. However, Google will merge your IP address with the other stored data. By making the appropriate settings on your internet browser, you can prevent the aforementioned cookies from being stored on your PC. However, this may mean that the contents of this website can no longer be used to the same extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. http://www.google.com/intl/de/policies/privacy.
6.4 Website analysis
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de-DE. You can prevent the collection of your user data by Google Analytics only on this website by clicking on the following link. An opt-out cookie will be set that will prevent the collection of your data on future visits to this website: Google Analytics deactivateDelete cookies in this browser, you must set the opt-out cookie again. You can also find more information about Google Analytics regulations and data protection at https://www.google.com/analytics/terms.
7. USE OF DATA FOR FACEBOOK SERVICES
Our offer uses social plugins ("plugins") from Facebook (Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland). The plugins are recognisable by one of the Facebook logos (dark grey or black "f" on a light grey circle or or white "f" on a blue tile, or the terms "Like", "Like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/.Wenn a user calls up a website of this offer that contains such a plugin, his browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and therefore inform users according to its level of knowledge:The data collected in this way is anonymous for us, which means that we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our level of knowledge. Facebook may link this data to your Facebook account and also use it for its own advertising purposes, in accordance with Facebook's data usage policy https://www.facebook.com/about/privacy/. You may allow Facebook and its partners to serve ads on and off Facebook. A cookie may also be placed on your computer for these purposes. This consent may only be given by users who are over 14 years old. If you are younger, please ask your parent or guardian for advice. Please click here if you wish to withdraw your consent: https://www.facebook.com/settings?tab=ads.
8. USE OF INSTAGRAM
On our website, we also use functions of the social media network Instagram of the company Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA. With the functions for embedding Instagram content (embed function), we can display images and videos. By calling up pages that use such functions, data (IP address, browser data, date, time, cookies) are transmitted to Instagram, stored and evaluated. If you are logged into your Instagram account while surfing on our website, this data will be assigned to your personal account. The privacy policy, which information Instagram collects and how they use it can be found at https://help.instagram.com/519522125107875.
9. USE OF TRIPADVISOR
Plugins from the TripAdvisor website (TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA) are integrated on our pages. You can recognise the plugins by the corresponding logo on our site. When you visit our pages, the plugin establishes a direct connection between your browser and the server of the corresponding plugin provider. TripAdvisor thereby receives the information that you have visited our site with your IP address. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by TripAdvisor. You can find more information on this in TripAdvisor's privacy policy at: www.tripadvisor.de/datenschutz.
10. THEIR RIGHTS
You have the following rights with respect to us regarding personal data relating to you:Right of access, rectification and erasure Right to restrict processing Right to object to processing Right to data portabilityPlease direct your enquiries and requests by email to info@jufenalm.at or please contact us using the contact details provided.If any of your data that we process is incorrect, please inform us. We will correct it immediately and inform you of this. In the event that you no longer wish your data to be processed by us, we request that you inform us of this informally. We will of course delete your data immediately and inform you of this. If there are compelling legal reasons for deleting your data, we will inform you immediately.
If you are of the opinion that we have violated Austrian or European data protection law in the processing of your data and have thereby infringed your rights, we request that you contact us in order to clarify any questions you may have.
You also have the right to complain to the supervisory authority, which is the Austrian data protection authority:
Austrian Data Protection Authority
Barichgasse 40-44
1030 Vienna
Phone: +43 1 52 152-0
E-mail: dsb@dsb.gv.at
11. CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to make adjustments to our privacy policy from time to time. We will not restrict your rights under this privacy policy without your express consent. Any changes to the privacy policy will be published by us on this page. Please refer to the current version of our privacy policy in this regard.
12. DISCLAIMER OF LIABILITY
Jufenalm GmbH & Co KG also accepts no responsibility for the content of external websites to which links are provided. The operators of the linked sites are solely responsible for their content.
13. CONTACT
Jufenalm GmbH & Co KG
Stefanie Rohrmoser (GF / Owner)
Jufen 10
5761 Maria Alm
Tel. +43 6584 7152
E-mail: info@jufenalm.at
